Holiday Customer Service Hours
We will be closed on Thursday, November 26th in observance of Thanksgiving.
Online Stores, Inc.
1000 Westinghouse Drive
New Stanton, PA 15672
Toll Free: 1-877-734-2458 or 724-925-5600 (Monday-Friday 8AM-7PM EST; Closed Saturday-Sunday)
Emails are answered in the order they are received, within 1 business day
Order information or general customer service: Contact Support
How can I place an order?
Website and Phone:
We accept all Major Credit Cards. You can either order online through our secure website or call us 724-925-5600 or toll free 1-877-734-2458.
We accept mail orders if paying by check or money order.
Click here to download and print our order form in Adobe© Acrobat format.
(This form is for mail orders only. Do not use this form for wholesale.)
Please fill out our order form and send it along with a check or money order to:
Online Stores, Inc.,
ATTN: Mail Order Dept.
1000 Westinghouse Drive, Suite 1
New Stanton, PA 15672
*Remember to include shipping costs when sending a mail order.
This cost can be determined by calling our customer service (1-877-734-2458) or using the website procedure below. To do this, simply add the items you wish to order to your online shopping cart. When you are finished shopping, click the SHOPPING CART link in the top navigation to view your cart. From the shopping cart page you can choose the shipping method you want and calculate the shipping costs. Indicate on your order form which shipping method you chose and the shipping cost.
Hours of Operation
Our customer service center is available Monday-Friday 8AM-7PM EST; Closed Saturday-Sunday.
To check on the status of your order please email us at firstname.lastname@example.org or call us toll free 877-734-2458.
Please Note: emails are answered in the order they are received, within 1 business day.
We do not charge sales tax on any orders, except for shipments to the state of PA (Pennsylvania) and NV (Nevada). PA does not charge sales tax on clothing; NV does not charge sales tax on food. All shipping charges are taxable.
Once your order is finalized through our online shopping cart or with our customer service department, it cannot be canceled or changed for any reason. We process orders very quickly, and once an order begins the fulfillment process we are unable to modify it. We apologize for any inconvenience, and we hope that our faster processing times work to your advantage.
Online Stores, Inc. accepts requests for purchase orders from corporations, government, schools and other institutions. Please mail your PO and accompanying credit references to the address above or fax to 866-910-4016. We request that your Purchase Order Form be from your company's accounting department. We request that Purchase Orders be signed and provide a contact name and phone number, ship to and bill to address, and detailed product information. For rush orders, we recommend use of a Visa, MasterCard, Amex, or Discover card for immediate processing. PO processing takes 3 - 5 business days on average, with large value orders taking longer. For all Purchase Orders, there is a $100.00 minimum requirement. Free Shipping does not apply.
From time to time there may be information on our web site or in our product fliers that contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Online Stores, Inc. reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Most orders usually ship the same business day if placed before 3:00PM EST and the items are in stock. Deadline for orders requiring Next Day, 2nd Day, 3 Day, or Ground delivery is 3:00 PM EST (Eastern Standard Time) for items in stock. Orders placed after 3:00 PM will ship by the end of the next business day for items in stock. Next Day, 2nd Day, or 3 Day orders placed on a Friday after 3:00 PM EST will ship the following Monday. We ship to all US States, US Territories and to Canada only. Orders that ship economy will ship within two business days if placed before 3:00PM EST and the items are in stock.
We ship to all US States, US Territories, and to Canada only. See our shipping information page for more details.